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Policies

The small print

Booking terms, what we do with your data, and credit for every photograph on this site.

01

Terms & conditions

Booking and deposit+
A booking is confirmed when we receive a signed booking form and the deposit stated on your quotation — normally 20% of the fare. The balance is due at the trip briefing in Kathmandu, before departure. Until both are received, no seat, permit or bed is held in your name.
Fares and what they cover+
Fares are quoted in Nepalese Rupees, per person, twin share, and cover the services listed on the itinerary — permits, guide, porter, park entry, and the accommodation and transport named. Domestic flight taxes, tips, personal equipment, drinks and anything the itinerary lists under “not included” are extra. Where a fare is shown as an early-bird figure, it holds only for bookings confirmed at least ninety days before departure.
Permits and documents+
We file ACAP, Sagarmatha, Langtang, Manaslu and restricted-area permits and TIMS cards on your behalf. You are responsible for holding a passport valid for at least six months beyond your return date, a Nepal visa, and insurance covering trekking to your itinerary’s maximum altitude including helicopter evacuation. We may decline to start a trip if the insurance does not cover the route.
Changes and cancellation+
A booking may be moved to another departure free of charge up to 45 days before the start date. Inside 45 days the deposit transfers against a new date within twelve months but is not refundable. Cancellation inside 15 days of departure forfeits the full fare, since permits, flights and lodges are by then paid on your behalf. We recommend cancellation cover on your travel insurance.
Itinerary changes+
Mountain weather, Lukla and Jomsom flight schedules, landslides and road closures can force a change of route. Where that happens we substitute a comparable service inside Nepal at no extra cost to you; unavoidable additional cost — an extra hotel night caused by a cancelled flight, for example — is passed on at cost with the receipt.
Safety and the guide’s authority+
Our guides are licensed by the Government of Nepal and carry a first-aid kit and, on high-altitude routes, a pulse oximeter. A guide may end an ascent, turn a group around or send an individual down with a porter if continuing is unsafe. That decision is final and is not grounds for a refund; it is the reason we can run these routes at all.
Liability+
Trans Holidays Travels & Tours acts as the operator for the services it provides directly and as an agent for airlines, lodges and third-party suppliers. We are not liable for loss, delay or injury arising from weather, natural events, political disruption, flight cancellation or the act of any third-party supplier — which is why insurance is a condition of booking. Nothing here limits liability for negligence on our own part.

02

Privacy

What we collect. Only what a booking needs: your name, contact details, passport details for permits and flights, your insurance policy number, and any medical or dietary information you choose to share with us.

Who sees it. Passport and permit data is shared with the Department of Immigration, the Nepal Tourism Board, national park and conservation area offices, and the airlines on your itinerary. Medical information is shared only with your guide and, in an emergency, with the rescue provider. It is never sold, and it is never passed to a marketing list.

How long we keep it. Booking records are held for seven years to meet Nepali tax and tourism-licensing requirements. Passport scans are deleted once the permits for your trip have been issued and the trip has ended.

Cookies. This site sets no advertising or analytics cookies. It stores exactly one thing locally in your browser — whether you chose the light or the dark theme — and nothing is sent anywhere.

Your rights. Write to info@transholidaystravel.com to ask what we hold on you, to correct it, or to have it deleted once your trip and the statutory retention period have passed.

03

Photo & video credits

Every photograph and the video on this site was made in Nepal and is used under a free licence from Wikimedia Commons.

Boudhanath StupaNabin K. SapkotaCC BY-SA 4.0
Sadhus at PashupatinathLuca GaluzziCC BY-SA 2.5
Krishna Mandir, Patan Durbar SquareNihang LamaCC BY-SA 4.0
Bisket Jatra at Nyatapola, BhaktapurNrik kiranCC BY-SA 4.0
SwayambhunathNirmal DulalCC BY-SA 4.0
Phewa Lake, PokharaIamavinashkCC BY-SA 4.0
Mount EverestVyacheslav ArgenbergCC BY 4.0
Ama DablamVyacheslav ArgenbergCC BY 4.0
Annapurna massif panoramaBijay ChaurasiaCC BY-SA 4.0
MachhapuchhreBijay ChaurasiaCC BY-SA 4.0
Poon Hill sunriseThapaliyashreeramCC BY-SA 4.0
Ghandruk villageBijaya2043CC BY-SA 3.0
One-horned rhinoceros, ChitwanCharles J. SharpCC BY-SA 4.0
Maya Devi Temple, LumbiniRangan DattaCC BY-SA 4.0
Kagbeni, MustangBijay ChaurasiaCC BY-SA 4.0
Muktinath TempleFaj2323CC BY-SA 4.0
Kyanjin, Langtang National ParkpnepalensisCC BY-SA 4.0
GosaikundaSergey PesterevCC BY-SA 4.0
Rara LakePrabeshsdevCC BY-SA 4.0
Ilam tea gardenPravinchapagainCC BY-SA 4.0
Janaki Mandir, JanakpurRashikafleCC BY-SA 4.0
Kalinchowk in snowNawaraj GhimireCC BY-SA 4.0
NagarkotBandana kcCC BY-SA 3.0
Paragliding, PokharaNirmal DulalCC BY-SA 4.0
Rafting on the TrishuliBijay ChaurasiaCC BY-SA 4.0
Tilicho LakePrabeshsdevCC BY-SA 4.0
Thamel, KathmanduBijay ChaurasiaCC BY-SA 4.0
Prayer flags on a Himalayan passVyacheslav ArgenbergCC BY 4.0
Manaslu rangeSamdesherpaCC BY-SA 4.0
Everest Base Camp trail, KhumbuNepal Trek AdventuresCC BY 2.0
BandipurWikimedia Commons contributorCC BY-SA 4.0
Video: snow-capped Himalaya, RasuwaWikimedia Commons contributorCC BY-SA 4.0